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Contact Us - How Can We Help?

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Contact customer support by phone

Our phone customer support teams are waiting for your call.

AU: +61 3 9534 1544

US: +1 844-467-4838

UK/EU: +44 115 941 3070

NZ: +64 21 189 5515

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Get immediate answers from our AI assistant Charlie anytime of the day, or connect with a human team member via chat during business hours.

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We will respond within 24-48 hours

Send us your questions anytime, day or night. Our Customer Care Team will get back to you within the next 2 business days.

Sample Tracker

Using the Sample Tracker you can find out the current status of your sample by entering the barcode.

Check Sample Status

How to:

How to create and order Custom Profiles

How to create and order Custom Profiles

Logging into your Breeder Portal

Logging into your Breeder Portal

Accessing your Historical PPG & NEW Orivet Results

Accessing your Historical PPG & NEW Orivet Results

More How-To Videos

More Help here

How do I redeem my loyalty points?

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DNA Collection Instructions

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How quickly will I receive my results?

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Main benefits of Orivet’s life plans?

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Orivet Around the Globe

Orivet Australia (Head Office)
📍 Street Address:
Suite 102, 163–169 Inkerman Street, St Kilda VIC 3182, Australia
📮 Postal Address:
PO Box 110, St Kilda VIC 3182, Australia
✉️ Email:
help@orivet.com
📞 Phone:
+61 3 9534 1544
Orivet (PPG) United States of America
Includes Orivet USA & Paw Print Genetics Clients
📮 Postal Address:
409 Bearden Park Cir, Knoxville, TN 37919, USA
✉️ Email Contacts:
- General enquiries :
usa@orivet.com
- Paw Print Genetics clients:
askppg@orivet.com
📞 Phone Numbers:
- General Inquiries:
+1 844-467-4838
- Paw Print Genetics Support:
+1 509-483-5950
Orivet (PPG) Canada
📮 Postal Address:
PO Box 106, Debert, Nova Scotia B0M 1G0, Canada
✉️ Email Contacts:
- General enquiries :
usa@orivet.com
- Paw Print Genetics clients:
askppg@orivet.com
📞 Phone Numbers:
- General Inquiries:
+1 844-467-4838
- Paw Print Genetics Support:
+1 509-483-5950
Orivet New Zealand
📮 Postal Address:
PO Box 22, Hikurangi 0114, Whangarei, New Zealand
✉️ Email:
alana@orivet.com
📞 Phone:
+64 21 189 5515
Orivet Japan
📮 Postal Address:
3-6-2 Kumata, Higashi Sumiyoshi-ku, Osaka 546-0002, Japan
✉️ Email:
japan@orivet.com
📞 Phone:
+81 90 8897 5974
Orivet United Kingdom & Europe
📮 Postal Address:
Orivet Genetic UK, PO Box 761, Greenford UB5 9XR, United Kingdom
✉️ Email:
ryley@orivet.com
📞 Phone:
+44115 941 3070